Customer Success Manager

About us

GREENPASS = GREEN Performance Assessment Software System

GREENPASS GmbH is a highly innovative ClimateTech Scale-up & Software company founded in 2018. Our company homebase is Vienna – ranked as the city with the highest quality of living worldwide in the past years.

GREENPASS is the world‘s first all-in-one Software-as-a-Service (SaaS) tool forplanning-, optimization & certification of climate-resilient urban development & architecture. Our technology enables  urban environmental impact assessments of real estate & open space. GREENPASS makes the impacts of buildings, materials & vegetation on the environment visible, measurable & comparable. It is powered by expert systems such as ENVI-met - one of the world’s most popular software for microclimate simulation of urban areas.GREENPASS delivers pinpoint statements to the performance & effects of specific measurements. It is tailor-made for the urban development & enables a profound, fact-based decision making, optimization & certification of future-proof & climate-resilient real estate & open space.Together with our trained Urban Climate Architect (UCA) partners we've so far supported more than 200 developments in 12 different countries. Examples include the new IKEA City Store in Vienna with 160 trees within the building complex.Due to growth across Europe, we are currently rolling-out & scaling up our sophisticated services and are therefore looking for motivated talents. If you are interested and as excited as we are about helping develop a climate friendly future, come join our mission to enable livable cities all over the world!

Job Description

• Accelerate customer adoption of GREENPASS SaaS solution through technical enablement, usage training, project planning and basic onboarding
• Own renewal strategy and subsequent on time renewal of subscription(s)
• Identify strategic, new business growth opportunities
• Build GREENPASS brand awareness and loyalty in assigned accounts
• Defend against competition in assigned accounts
• Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items in our CRM system (e.g. Zoho)
• Ensure that critical issues are documented and escalated in an expeditious manner for resolution
• Coordinate account activities with sales teams for assigned accounts within territory
• Help customers understand our product roadmap and promote migrations as necessary
• Leverage relationships to aid in the building of reference accounts/contacts
• ​Act as customer advocate and liaison to become a Trusted Advisor

Requirements

• Minimum 3-5 year-experience in Customer Success for key accounts
• Hands-on experience within a SaaS business with an appropriate understanding of the key business drivers and KPIs
• Strong business acumen and commercial outlook with a good conceptual understanding of best practices 
• Excellent English + German
• Solid technical understanding
• Proven expertise working with the executive level in client environments, as well as with procurement and business owners
• Excellent verbal, written and interpersonal communication skills
• Highly motivated, energetic and committed to getting results
• Ability to develop strong relationships with users/customers/internal communities

Benefits

• Attractive package including uncapped commission and accelerators
• Great team spirit in a technological driven area allowing room for creativity
• Potential for growth in a dynamic and entrepreneurial environment
• Flexible working hours and location
• An exciting and sustainable field of activity
• The opportunity to make the world a little bit better and to enable livable cities